Pronovea Customer Excellence MENA Summit 2024

Topic Highlights

Digital Transformation Unleashed: Niche Customer Segmentation, Data Explosions, and the Rise of Data-Rich Digital Twins by 2025

Emotional Intelligence Redefines CX: The Rise of AI-Powered Virtual Customer Assistants

Future-Focused Big Data: Hyper-Personalization CX Evolution

From 'Anytime, Anywhere' to 'Anything': Consumer Demand for Total Transparency Reshapes CX by 2025

Beyond Experience: CX Evolves into the Transformation Economy

Future-Forward Customer Care: Unleashing the Power of Hyperpersonalization

Technology and Innovation: Building the Superhuman Agent

The Future of Omnichannel CX: Seamless Journeys and Unified Experiences

Meet the experts

Pronovea has carefully gathered an expert speaker panel of leaders, directors, scholars, and innovators to outline the challenges and opportunities in back office and operational excellence. Sign up to get insights from top banking pioneers, innovators, and industry experts, and take part in various case study exhibits, optimistic panel discussions, and interactive breakout sessions tailored to your specific needs.

Nilay Ranjan Singh

State Bank of India

Chief Executive Officer.

Frederik Bisbjerg

eData Information Management

Deputy CEO

Daniel Sharaiha

Bank Al Ethihad

Chief, Human Capital and Customer Experience

Noora Ahmed

Network

SVP – MD Processing Business Relation & CX

Faran Niaz

HALA

Director Customer Experience

Dennis Wakabayashi

The Global Voice of CX

Enterprise CX Consultant

Maram Habash

Mashreq

SVP, Head, Client Experience - Retail Banking & Treasury

Odisseas Trikaliotis

Ipsos

Chief Research Officer

Speakers Full List

takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

Meet the Industry Experts:

If you want to get in touch with industry experts, this is the place to be, as you can learn a whole lot from watching, listening, and interacting with them face-to-face.

Benchmarking:

Benchmarking company efforts to the best; help you spot efficient practices, and understand your expertise, weaknesses, and strategies to improve the quality and effectiveness of your operations.

Networking:

Network with top professionals at on-site and off-site receptions, dinners, and meetings to forge new alliances and advance your business and career.

Interactive Round Table:

Get to the heart of your supply chain strategy challenges while creating new relationships with your peers in exclusive executive conferences and roundtable discussions.

Research-driven Case Studies:

A clear idea of where you are and where you need to focus, along with a distribution network strategy-focused agenda packed with real-life case studies showing the successes and challenges of initiatives.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Specialist & Product Owner in Digitalization, Chat Bots & AI

Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

Head of Novartis

Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

Global Customer Experience Advisor

SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

Strategic Customer Insights Manager

TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

Customer Service & Digital Channel Management

Etisalat

4th edition

Pronovea Customer Excellence MENA Summit 2024

19 - 20 Nov 2024 Dubai | Physical