Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • Redefining the Future of Customer Experience in the UAE
  • The Evolution of Chatbots: Crafting and Implementing Intelligent Solutions
  • AI-Powered CX in Healthcare: Collaboration for Transformation
  • Maximizing Voice of Customer (VoC) Insights for Customer-Centric Strategies
  • Synergizing UX and CX for Seamless Customer Journeys
  • AI-Driven Human-AI Synergy for Enhanced Customer Service
  • AI-Powered Contact Centers: Transforming Customer Support with Generative AI
  • Conversational AI: Revolutionizing Customer Support in Retail and E-Commerce
  • The Role of Customer Experience Management in the FMCG Sector
  • Entering the Metaverse: Avatar-Based Customer Service in Virtual Worlds

From data explosions to the demand for total transparency, we understand the challenges industry professionals face amidst digital transformation. Discover how emotional intelligence and AI-powered virtual assistants redefine CX, forging meaningful connections with customers. Dive into the evolution of hyper-personalization and the future of omnichannel experiences, unlocking solutions to industry dilemmas. Join us as we navigate the twists and turns of CX, uncovering opportunities for innovation and excellence. Register now and be part of this transformative narrative in CX.

Contact Center Summit Pannel Dicussion
Contact Center Summit Speaker
CX Innovation Summit
CX Networking Break

Network With

Members of board, C-level, GMs, Senior/Global Vice Presidents, Directors, Heads of departments from different industries including:
  • Customer Experience
  • Digital Customer Experience
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Client Relationship Development
  • Customer Operations
  • Customer Analytics
  • Customer Relationship Management (CRM)
  • Digital Transformation
  • Digital Marketing
  • Digital Products
  • Head of Partnerships
  • Contact Centres
  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Churn Management
  • Customer Insights
  • Customer Engagement
  • Customer Centricity