Nirmani Amerasinghe
Schneider Electric
Vice President - Global Customer Experience
The AI-Powered CX Revolution: Transforming Customer Experiences through Hyper Personalization
- Sets the stage by highlighting AI's central role in driving CX transformation.
- Focuses on the core concept of hyper-personalization enabled by real-time data analysis.
- Emphasizes the proactive aspect of AI, focusing on anticipating customer needs before they arise.
- Highlights the leadership of specific industries in adopting and implementing AI for CX improvement.
Lays Laraya
Atlantis Resort
Director, Quality & Guest Experience
Employee and Customer Experience: Striking the Perfect Balance for Success
- The Connection Between Employee Engagement and Customer Satisfaction
- Creating Synergy: Aligning Internal and External Experience Strategies
- Empowering Employees to Elevate Customer Interactions
- Balancing Priorities: Measuring the Impact of Dual Experience Strategies.
Said Hamed AL Marhoobi
National Bank of Oman
Head – Customer Experience Strategy & Transformation Group
Digital Transformation in Banking: One Customer, One Experience
- Know Me to Serve Me: Building a 360° Customer View
- Personalization with Purpose: Moving from Data to Delight
- One Experience, Many Touchpoints: Omnichannel in Action
- Empowered Frontlines, Empowered Customers
Ahmed Khedr
℮&
Vice President Retail | Digital Transformation
Unlocking the Future of Telecom Retail: AI- Driven Automation and Hyper-Personalization.
- How e& is redefining Telecom CX with AI, Digital Transformation, and scalable innovation
- What is the role of a store in the digital era?
- Customizing retail experience and customer journey based on generational behavior
- Data driven insights: Levering AI and machine learnings to analyze customer for personalized experience and tailored recommendations
- Workforce augmentation and evolving skills : How AI empowers staff and redefine the role of human interaction in a store
- The Dubai Mall Autonomous Store: Showcasing the 1st World Telcom Autonomous store that is fully powered by AI
Abdullah Khirullah
Mobily
Director Digital & Social Care Operations
Elevating Contact Centers: From Transactional Hubs to Loyalty Engines
- Shifts the focus from simply handling calls to fostering genuine connections with customers.
- Emphasizes the importance of equipping agents with the resources they need to excel.
- Highlights the use of technology to deliver personalized service efficiently.
- Emphasizes the importance of using data to track progress and refine strategies
Dr Emmanuel Manyonganise
Bank Albilad
Head of Customer Experience & Digital Transformation
The AI-Powered CX Revolution: Transforming Customer Experiences through Hyper-Personalization
- Sets the stage by highlighting AI's central role in driving CX transformation.
- Focuses on the core concept of hyper-personalization enabled by real-time data analysis.
- Emphasizes the proactive aspect of AI, focusing on anticipating customer needs before they arise.
- Highlights the leadership of specific industries in adopting and implementing AI for CX improvement.
From data explosions to the demand for total transparency, we understand the challenges industry professionals face amidst digital transformation. Discover how emotional intelligence and AI-powered virtual assistants redefine CX, forging meaningful connections with customers. Dive into the evolution of hyper-personalization and the future of omnichannel experiences, unlocking solutions to industry dilemmas. Join us as we navigate the twists and turns of CX, uncovering opportunities for innovation and excellence. Register now and be part of this transformative narrative in CX.