Pronovea Customer Excellence MENA Summit 2024

19 - 20 Nov 2024
Dubai | Physical
From data explosions to the demand for total transparency, we understand the challenges industry professionals face amidst digital transformation. Discover how emotional intelligence and AI-powered virtual assistants redefine CX, forging meaningful connections with customers. Dive into the evolution of hyper-personalization and the future of omnichannel experiences, unlocking solutions to industry dilemmas. Join us as we navigate the twists and turns of CX, uncovering opportunities for innovation and excellence. Register now and be part of this transformative narrative in CX.

Topic Highlights

  • Digital Transformation Unleashed: Niche Customer Segmentation, Data Explosions, and the Rise of Data-Rich Digital Twins by 2025
  • Emotional Intelligence Redefines CX: The Rise of AI-Powered Virtual Customer Assistants
  • Future-Focused Big Data: Hyper-Personalization CX Evolution
  • From 'Anytime, Anywhere' to 'Anything': Consumer Demand for Total Transparency Reshapes CX by 2025
  • Beyond Experience: CX Evolves into the Transformation Economy
  • Future-Forward Customer Care: Unleashing the Power of Hyperpersonalization
  • Technology and Innovation: Building the Superhuman Agent
  • The Future of Omnichannel CX: Seamless Journeys and Unified Experiences

Meet the experts

Pronovea has carefully gathered an expert speaker panel of leaders, directors, scholars, and innovators to outline the challenges and opportunities in back office and operational excellence. Sign up to get insights from top banking pioneers, innovators, and industry experts, and take part in various case study exhibits, optimistic panel discussions, and interactive breakout sessions tailored to your specific needs.

Nilay Ranjan Singh Photo
State Bank of India Logo
Nilay Ranjan Singh

State Bank of India

Chief Executive Officer.

Frederik Bisbjerg Photo
eData Information Management Logo
Frederik Bisbjerg

eData Information Management

Deputy CEO

Daniel Sharaiha Photo
Bank Al Ethihad Logo
Daniel Sharaiha

Bank Al Ethihad

Chief, Human Capital and Customer Experience

Imaran Kannuti Photo
Banque Misr Logo
Imaran Kannuti

Banque Misr

Head Ops Digitalization & Transformation

Faran Niaz  Photo
Faran Niaz


Director Customer Experience

Dennis Wakabayashi Photo
The Global Voice of CX Logo
Dennis Wakabayashi

The Global Voice of CX

Enterprise CX Consultant

Fergus Bugg  Photo
Miral Logo
Fergus Bugg


Senior Vice President Guest Experience

Odisseas Trikaliotis  Photo
Ipsos Logo
Odisseas Trikaliotis


Chief Research Officer

takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.