Pronovea Customer Excellence MENA Summit 2023

Topic Highlights

The Big Experiential Shift: Rethinking Customer Experience in The New Normal

Driving The Digital Channel Engagement Through Redesign

Using ChatGTP to Enhance the Customer Experience

Conversational AI - Driving the Future Of CX

Artificial Intelligence as A Game Changer in Transforming CX

Using Predictive Analytics, Machine Learning, And Big Data for Designing a Winning CX Strategy

User Centric Hyper-Personalization - The New Must Have

The Convergence of CX And Design (UX) - The Next World of Customer Experience

Developing A Human-Centric CX Strategy in A Data-Driven World

From Omnichannel to Self-Service – Creating Differentiated Customer Journeys

Calculating the ROI of CX

Meet the experts

Join the Pronovea Customer Excellence MENA Summit 2023 to learn from our expert speaker lineup, including C-suite executives, directors, thinkers, and innovators from around the world. Engage in case study presentations, panel discussions, roundtable sessions, and interactive breakouts to gain insights and inspiration from cross-industry professionals. Discover the blueprint for Customer Excellence in 2023 and elevate your CX strategy to drive business growth to revolutionize your approach to customer service.

Mai Momani

Invest bank

Head of Client Experience

Tamer El Sabrouti

OSN

Customer Service Director

Ahmad Altarawneh

Dubai Police HQ

Senior Strategic Transformation Consultant

Eoin Daly

Commercial Bank of Dubai

Head of Sustainability & Customer Engagement

Rowaida Khedr

Fabmisr

Associate Director for Corporate & Supporting function– Customer Experience & Market Insights

Eman Talaat

Department of Government Enablement

Head of Experience Design

Siddhaarth Iyer

GIG Gulf

Head of Digital & Customer Experience

Mohamed Fawzy Nasif

UBER

Head of Customer Experience, Middle East & Africa

Speakers Full List

takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

Meet the Industry Experts:

If you want to get in touch with industry experts, this is the place to be, as you can learn a whole lot from watching, listening, and interacting with them face-to-face.

Benchmarking:

Benchmarking company efforts to the best; help you spot efficient practices, and understand your expertise, weaknesses, and strategies to improve the quality and effectiveness of your operations.

Networking:

Network with top professionals at on-site and off-site receptions, dinners, and meetings to forge new alliances and advance your business and career.

Interactive Round Table:

Get to the heart of your supply chain strategy challenges while creating new relationships with your peers in exclusive executive conferences and roundtable discussions.

Research-driven Case Studies:

A clear idea of where you are and where you need to focus, along with a distribution network strategy-focused agenda packed with real-life case studies showing the successes and challenges of initiatives.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Specialist & Product Owner in Digitalization, Chat Bots & AI

Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

Head of Novartis

Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

Global Customer Experience Advisor

SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

Strategic Customer Insights Manager

TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

Customer Service & Digital Channel Management

Etisalat

3rd edition

Pronovea Customer Excellence MENA Summit 2023

21 - 22 Nov 2023 Dubai | Physical