Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • The Big Experiential Shift: Rethinking Customer Experience in The New Normal
  • Driving The Digital Channel Engagement Through Redesign
  • Using ChatGTP to Enhance the Customer Experience
  • Conversational AI - Driving the Future Of CX
  • Artificial Intelligence as A Game Changer in Transforming CX
  • Using Predictive Analytics, Machine Learning, And Big Data for Designing a Winning CX Strategy
  • User Centric Hyper-Personalization - The New Must Have
  • The Convergence of CX And Design (UX) - The Next World of Customer Experience
  • Developing A Human-Centric CX Strategy in A Data-Driven World
  • From Omnichannel to Self-Service – Creating Differentiated Customer Journeys
  • Calculating the ROI of CX

To excel in CX, businesses must prioritize customer needs and wants and strive to deliver personalized, timely, and meaningful interactions across all channels. It includes offering seamless, intuitive, and efficient experiences across physical and digital touchpoints, ensuring a consistent brand message, and demonstrating empathy and understanding toward customer needs and concerns. We are bringing together leading experts, thought leaders, and industry professionals, for an unforgettable experience as we dive into the world of CX in the Middle East and North Africa region. With engaging sessions, interactive workshops, and networking opportunities, this event is a must-attend for anyone passionate about delivering exceptional customer experiences, driving business growth and looking to transform their customer service approach to elevate their business to the next level.

Network With

Members of board, C-level, GMs, Senior/Global Vice Presidents, Directors, Heads of departments from different industries and functions including:
  • Telecommunication
  • Banks & Insurance
  • Aviation
  • Automotive
  • Retail
  • Healthcare
  • Pharmaceutical
  • E-commerce
  • Travel & Hospitality
  • Transportation & Logistics
  • Manufacturing
  • Real Estate
  • IT / ITES
  • Chemical / Petrochemical
  • Education/NGO
  • Utilities etc.
  • Customer Experience
  • Digital Customer Experience
  • Customer Care
  • Customer Insights
  • Customer Excellence
  • User Experience / UX Design / Apps
  • Multichannel / Omnichannel
  • CX Design
  • CX Innovation
  • Brand Management
  • Marketing and Sales
  • Brand Management and Performance
  • CX Transformation
  • Customer Life cycle
  • Loyalty Program
  • Process Excellence & Data Management etc.